FightPokies Casino Privacy Policy

At Fight Pokies, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform, use the FightPokies app, or interact with our services in any way. By using our website at fightpokies.com or proceeding with the FightPokies casino login process, you acknowledge that you have read and understood this policy. We are committed to handling your data responsibly and transparently, in compliance with applicable privacy laws and our obligations as a licensed gaming operator.

Who We Are

We operate FightPokies Casino as a member of the SKG Australia Partnership network. Our platform holds a Gaming Curaçao (GC) licence and has been independently certified by iovation, BMM, iTech Labs, and TST. We are certified to serve players in Australia and operate exclusively in Australian Dollars (AUD). If you have any questions about how we handle your data, please reach out to us through our 24/7 Live Chat, Telegram, Facebook, or WhatsApp channels.

Information We Collect

When you register an account, complete the FightPokies login, or use any features of the FightPokies casino app, we may collect the following categories of personal information:

• Full name, date of birth, and contact details including email address and phone number
• Residential address and government-issued identification documents for verification purposes
• Financial information including bank account details used for AUD deposits and withdrawals
• Transaction history, deposit and withdrawal records, and payment method data
• Gaming activity, session duration, wagering patterns, and game preferences
• Device information, IP address, browser type, and operating system
• Communications you send us through Live Chat, Telegram, WhatsApp, or Facebook
• Information shared when claiming a FightPokies bonus, participating in promotions, or entering our Lucky Draw

How We Use Your Information

We use the personal data we collect for the following purposes:

Account Management and Service Delivery

We process your information to create and manage your account, verify your identity, and enable you to access all features available through FightPokies Casino — including pokies, live casino games, sports betting, and fast games. Your data is essential for processing deposits via Australian local bank transfers or USDT and for handling withdrawals within our standard processing timeframes.

Bonuses, Promotions, and Loyalty Rewards

When you opt in to receive a FightPokies casino bonus — whether it's our daily hot first-deposit bonus, Red Packets, Weekly Deposit rewards, Birthday Bonus of AUD 88, or our 30% Referral Programme — we use your account data to calculate and apply these rewards correctly. Our VIP Tier programme and daily rebates also rely on accurate transaction data to ensure you receive the benefits you are entitled to.

Legal Compliance and Security

We are legally required to verify your identity and assess potential risks as part of our anti-money laundering (AML) and Know Your Customer (KYC) obligations. We also use your data to detect and prevent fraud, protect the integrity of our platform, and comply with the requirements of our Gaming Curaçao licence. Our security infrastructure is supported by iovation certification, helping us maintain a safe environment for all players.

Customer Support and Communications

We use your contact information to respond to support requests made via Live Chat, Telegram, WhatsApp, or Facebook. With your consent, we may also send you information about new games, promotions such as the FightPokies no deposit bonus offers, Lucky Wheel events, and platform updates.

Cookies and Tracking Technologies

Our FightPokies platform uses cookies and similar tracking technologies to improve your experience, analyse site usage, and personalise content. These include essential cookies required for the platform to function, as well as analytical cookies that help us understand how players interact with the FightPokies casino app and web browser versions. You may manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• With our game providers — including Booongo (BNG), Aristova Gaming, JILI, and RichGaming — where necessary for game delivery and technical support
• With payment processors facilitating AUD bank transfers or USDT transactions
• With regulatory authorities, licensing bodies, or law enforcement when required by law
• With fraud prevention services and identity verification partners
• With third-party service providers assisting with platform operations, under strict data protection agreements

Data Retention

We retain your personal information for as long as your account remains active and for a period thereafter as required by law and our regulatory obligations. Financial records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering legislation.

Your Rights

Depending on your jurisdiction, you may have the right to request access to the personal data we hold about you, request corrections to inaccurate data, withdraw consent for marketing communications, or request deletion of your account and associated data where legally permissible. To exercise any of these rights, please contact us through our 24/7 Live Chat or any of our official support channels.

Data Security

We implement industry-standard technical and organisational security measures to protect your personal information against unauthorised access, loss, or misuse. Our platform is certified by BMM, iTech Labs, and TST, and we continuously monitor and update our security protocols to reflect best practices in the gaming industry.

Third-Party Links

Our website may contain links to third-party platforms or services. We are not responsible for the privacy practices of those external sites and encourage you to review their policies independently before submitting any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify you via your registered email address or through an announcement on the FightPokies platform. Your continued use of our services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at FightPokies Casino, please contact our support team. We are available 24/7 via Live Chat on our website, as well as through our official Telegram channel and community, Facebook page, and WhatsApp. We are committed to resolving any privacy-related queries promptly and transparently.